Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Recently, Air Canada has come under fire for refusing to honor a refund policy that was generated by its chatbot. Customers who had purchased tickets through the airline’s website were told by the chatbot that they were eligible for a refund if their flight was canceled. However, when they tried to claim their refund, they were told by Air Canada representatives that the policy was invalid.

This has sparked outrage among customers, who feel that Air Canada should honor the refund policy that was presented to them. Many have taken to social media to voice their frustration and demand that the airline make things right.

It is important for companies to stand by the promises made by their customer service representatives, whether human or AI. By failing to honor the refund policy generated by its chatbot, Air Canada has damaged its reputation and lost the trust of its customers.

It remains to be seen how Air Canada will address this issue and what steps they will take to make amends with the affected customers. In the meantime, consumers are reminded to always double-check refund policies and terms and conditions before making any purchases.